A LETTER FROM OUR READER :
* all information provided by our reader , blog team is not responsible for any legal action.
Dear Editor,
I would like to bring in notice the fraudulent dealings happened with my HDFC saving bank account because of lacuna in the system process of HDFC bank.
In the month of October ( 04th October, 2008 ), the culprit party ( who has hacked my IDs ) has done some modification in the beneficiary details, by adding up his own accounts in front of the name of old beneficiary in the list, and the procedure is that bank is taking 24 hours for upgrading the same into the user net banking services, after cross verification of bank account and the beneficiary name at their own end, but it was not happpend in my case and the cross verification has not been done by the banks personals through their system.
On 05th October, 2008 ( Sunday ), I came to know through a mail message that my account has been debited by 73,500/-, and I was shocked by that alert message from HDFC, as I haven’t done such transfer neither I knew the beneficiary directly or indirectly nor there is any reason to transfer the funds into his account.
Then, in the afternoon, I called up customer care cell, and they confirmed me that it’s a fraud dealing and that culprit party has already done this sort of dealing with another customers accounts as well, and they are well aware of the fact and already blocked the account of that culprit party before my call, and on the basis of my request they have freezed my account as well for any further mis-utilization of my account with them. And the cutomer care representative ( named Ms. Rashmi Gupta - designated as Senior sales manager ) confirmed me the complaint no. (R322300121 ) and I will be getting the final response against my query masximum, and meanwhile I have also got the acknowledgement against my mail marked to them at supports@hdfcbank.com ( ack. No. : 006-034-935 ), and against her commitment I have got a response from her that “ Sir we have got the confirmation from our Head Office , and your money will get re-imburse as soon as we recover the same from defaulter “.
I have also submitted a written complaint at New friends Branch - HDFC Bank on 6th October, 2008 Monday at around 1-2 PM , to Mr. Shubhashish Ghosh ( Manager – operation ) and I have Escalated the matter to the Branch Manager as well ( Named Mr. Sanjay Berry - contact no. 9313061402 ), who ensured me that “ my money will get refunded into my account definitely –by Monday -Tuesday evening” .I would also like to add that this not only happened to my account but same fraudulent activity happened in many other customers of HDFC .All though they have managed to freezed the account of the Culprit but the damaged was already done in my account on sunday morning itself, but till now i haven't got any positive fruitful response from their side, regarding retreiving my funds into my saving account..
" I am running from pillar to post but all in waste, there is no appropriate action nor my money is been credited back."
“ Hence, it is a fault of banker personal and lack in system itself, and the amount must get refund to my account at the earliest without any delay, and it is their own process and formality to recover the money from defaulter, and I can’t wait till that recovery. As when I called up to customer care team first time on Sunday ( 5th October, 2008 ) , then they confirmed me that they are well aware of that fraudulent activity done by that hacker because he has done with another customer accounts as well. But since Sunday morning no positive response received from the banker in regards to retrieval of my fund, and all are confirming me that once we recover that amount from defaulter then we will retrieve the same to you. But I would like to ask one more question that if Bank personals has added up beneficiaries without cross verification (which has been confirmed by customer care representative is not possible at all – but it is happened in my case), then where is my fault? Hence that money should get transfer back to my account without any delay. ”
I am a small person and all my saving and salary was in that account .I am not able to think how I will meet my basic needs and my other installments.
Now, I have launged a complaint against HDFC BANK representatives at the police station of NEW FRIENDS COLONY, NEW DELHI, through DD No. 22B, dated 08/10/08 at 3:20 PM.
It would be appreciated if this matter may taken at a serious note, so that i would be getting my money back into my saving account with your esteemed co-operation and efforts.
Gurdeep Singh
) 0-9911579707 ( Personal )
) 0-9958098814 ( Official )
Saving Account no. ( with HDFC ) : 00891140013146
Customer ID No.
Bank Branch
Encl : Complaint copy launged at POLICE STATION OF NEW FRIENDS COLONY, NEW DELHI
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